Refund policy

Last updated: November 14, 2026

This policy explains how to return a Combrelle order (combrelle.com) and how we refund you. It does not limit any rights you have as a consumer under the law.

30-day money-back guarantee

You have 30 days from the day you receive your order to try it and return it if you don't love it — no explanation needed. If your order arrives in several packages, the 30 days start when you receive the last one.

How to return

Before the 30 days are up, email us at combrelle.help@gmail.com with your order number and the products you want to return. We'll reply with the address to send it to. Because we work with several suppliers, this address may not be the same for every product, so please don't send it anywhere else without checking with us first. Ship the product within 14 days of contacting us.

Return shipping costs

Return shipping is paid by the customer, unless the product is defective, arrived damaged or isn't what you ordered — in those cases we cover it.

Condition of the product

You can use the brush during the 30 days to decide if it's right for you. Please return it clean and, if possible, with its packaging.

Defective, damaged or wrong items

Please check your order when it arrives. If it's damaged, defective or not what you ordered, email us at combrelle.help@gmail.com with photos and your order number: we'll replace it or refund you in full, at no cost to you.

Exchanges

If you'd like a different color, the fastest way is to return the product following this policy and place a new order.

Refunds

Once we receive your return, we'll refund the full price you paid for the product within 14 days, using the same payment method you used to buy it, at no cost to you. Your bank may take a few extra days to show the refund.

Customers in the European Union

If you live in the EU, you also have a legal right to withdraw from your purchase within 14 days of receipt, and all products carry the 3-year legal guarantee of conformity. Our 30-day guarantee is in addition to these rights.