Privacy policy

Last updated: November 14, 2026

At Combrelle (combrelle.com) we take care of your personal data. This policy explains what data we process, why, and what rights you have, under the EU General Data Protection Regulation (GDPR) and Spanish law (LOPDGDD and LSSI), which apply to us as a business based in Spain.

Data controller

Owner: Combrelle
Address: Calle Avena 24 BJ 1, Spain
Email: combrelle.help@gmail.com
Phone: +34 651 884 653

What data we process

  • Contact and shipping details: first and last name, email, phone number and addresses.
  • Order details: products, amounts, returns and the messages you send us.
  • Payment details: these are handled by the payment provider; we never see your full card number.
  • Browsing data: IP address, device, browser, pages visited and cookies.

Without the data required for the purchase, we can't process your order.

Why we use it and on what legal basis

  • To manage your order, shipping, returns and guarantee: performance of the purchase contract (Art. 6.1.b GDPR).
  • To meet tax, accounting and consumer obligations: legal obligation (Art. 6.1.c GDPR).
  • To send you offers by email or SMS: your consent or, if you're already a customer and the products are similar to what you bought, our legitimate interest (Art. 21.2 LSSI). You can unsubscribe in every message.
  • To prevent fraud and protect the store: legitimate interest (Art. 6.1.f GDPR).
  • To measure visits and personalize advertising with cookies: only with your consent.

We don't make decisions with legal effects on you based solely on automated processing.

Who we share it with

We don't sell your data. It is only shared with those who need it to provide the service:

  • Shopify, our store platform, which processes it on our behalf and, for some of its own purposes, under its privacy policy (https://www.shopify.com/legal/privacy/consumers).
  • The payment provider and banks.
  • The supplier who prepares your order and the carrier, who receive your name, address and phone number.
  • Email, analytics and advertising tools (such as Meta, Google or TikTok), if you've consented.
  • Our advisors and public authorities, when required by law.

If a recipient is outside the European Economic Area, the transfer is based on European Commission adequacy decisions, standard contractual clauses or, for the supplier who ships your order, on the transfer being necessary to perform your contract (Art. 49.1.b GDPR).

How long we keep it

Order data is kept for as long as our relationship lasts and then for the legally required periods (six years for accounting records) and the guarantee period. Subscription data is kept until you unsubscribe. Cookie data is kept as stated in the cookie notice.

Your rights

You can request access to, correction, deletion, restriction or portability of your data, object to its processing and withdraw your consent at any time. Email us at combrelle.help@gmail.com with the subject “Data protection”; we'll reply within one month. You can also file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Customers in the United States

Depending on your state, you may have additional rights, such as knowing what personal information we collect, requesting its deletion or correction, and opting out of the sale or sharing of your personal information for targeted advertising. You can exercise the opt-out on our Your Privacy Choices page, and any other request by emailing combrelle.help@gmail.com. We won't discriminate against you for exercising these rights.

Cookies

We use technical cookies needed for the store to work and, only if you accept them, our own and third-party analytics and advertising cookies. You can change your choice at any time in the cookie banner.

Minors

The store is intended for people aged 18 or over. We do not knowingly collect data from children under 14 (or under 13 in the United States) without the consent of their parents or guardians.

Security

The store uses an encrypted connection (HTTPS), payments are processed in PCI DSS-certified environments, and we apply technical and organizational measures to protect your data.

Links and changes

Third-party websites we link to have their own policies. If we change this policy, you'll always find the current version on this page.